Thank you for choosing Floral Cakery for your cake needs! We are dedicated to providing you with delicious cakes that are delivered to your doorstep with care and precision. Please review our shipping policy below:

1. Shipping Areas: We currently ship our cakes within Melbourne. If your location is not within our shipping area, please contact us, and we will do our best to accommodate your request.

2. Delivery Timeframe:

  • Deliveries are done between 9am – 5pm on the date that you have chosen at checkout.
  • We cannot gurantee a specific delivery time within this time range

3. Shipping Methods: We offer the following shipping methods:

  • Standard Shipping: [Estimated delivery time]
  • Express Shipping: [Estimated delivery time]

4. Shipping Charges:

  • Shipping charges are calculated based on the weight of the cake and the shipping destination.
  • The shipping cost will be displayed at checkout before you finalize your purchase.

5. Packaging:

  • Our cakes are carefully packaged to ensure they arrive in perfect condition.
  • We use insulated packaging and ice packs (if necessary) to maintain freshness during transit.

6. Delivery Instructions:

  • Please provide accurate delivery instructions, including any specific delivery dates or times.
  • If you have any special requests or instructions for the delivery driver, please include them in the order notes at checkout.
  • Please make sure that there is someone to collect the order once the delivery arrives.
  • If the location is behind locked gate/door leave instructions on how to enter at checkout
  • If the delivery location is inaccessible or if there is no recipient available to accept the order, the package will be returned to us. Re-delivery will be subject to additional delivery charges.

7. Delivery Issues:

  • In the unlikely event that your cake arrives damaged or is not up to our quality standards, please contact us immediately.
  • We will do our best to resolve any issues and ensure your complete satisfaction.

8. Refunds and Returns:

  • Due to the perishable nature of our products, we are unable to accept returns.
  • If you wish to cancel your order, please notify us at least 10 days prior to the scheduled delivery date. Cancellations made within this timeframe will be eligible for a full refund, minus any costs for specially ordered items.
  • If any items were specially ordered for your cake (e.g., custom decorations), the cost of these items will be deducted from the refund amount.
  • Refunds for cancelled orders will be issued back to the original payment method used for the purchase.
  • Once the cakes are delivered, we regret that we cannot offer any refunds. Please contact us immediately if there are any issues with your delivery, and we will do our best to resolve them promptly.

9. Contact Information: If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at [email protected]

10. Policy Updates: We reserve the right to update our shipping policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.

By placing an order with Floral Cakery, you agree to abide by the terms and conditions outlined in this shipping policy. Thank you for choosing us to sweeten your special moments!